Privacy Policy
Privacy Policy
Luxury Escapes Group
Last updated: 17th December 2025
This Privacy Policy explains how Luxury Escapes and its related entities (“Luxury Escapes”, “we”, “us”, “our”) collect, use, store, and protect personal data when you interact with our websites, services, and communications.
1. Who we are
Luxury Escapes operates a group of businesses including, but not limited to:- Luxury Escapes S.A.
- Luxury Escapes Real Estate LLC
- Luxury Escapes Vacation Homes and Property Management
- Luxury Escapes Travel & Lifestyle Services
For privacy-related enquiries, contact: info@luxury-escapes.com
2. Information we collect
We may collect personal information including:- Name, email address, phone number
- Identification details where required for compliance
- Property, tenancy, booking, or enquiry information
- Communication records (email, WhatsApp, phone)
- Website usage data (IP address, browser type, pages visited)
- Marketing preferences
3. How we collect information
We collect information when you:- Submit forms on our websites
- Contact us by phone, email, or messaging platforms
- Engage our real estate, property management, or travel services
- Subscribe to marketing communications
- Use our websites (via cookies and analytics tools)
4. Why we use your information
We use personal data to:- Respond to enquiries and provide services
- Facilitate property sales, leasing, and management
- Manage bookings, contracts, and payments
- Communicate service updates and operational information
- Send marketing communications where permitted
- Improve our websites, services, and customer experience
- Meet legal, regulatory, and compliance obligations
5. Legal basis for processing
We process personal data based on one or more of the following:- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Sharing of information
We may share your information with:- Service providers (CRM systems, IT providers, payment processors)
- Marketing and analytics platforms
- Property portals and listing platforms
- Professional advisers and regulators where required by law
We do not sell personal data.
7. International data transfers
Your data may be processed or stored outside the UAE where required to deliver our services. We take reasonable steps to ensure appropriate safeguards are in place.8. Data security
We implement technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. However, no system is completely secure.9. Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements.10. Your rights
Subject to applicable laws, you may have the right to:- Request access to your personal data
- Request correction or deletion
- Withdraw consent for marketing communications
- Object to certain processing activities
Requests can be made to info@luxury-escapes.com.